Job Description

Job Type: Full-Time


Summary: To provide a memorable experience for all guests dining in Tonight & Tomorrow or Bar No. 3. You'll be the face of our restaurant and responsible for our customers' experiences. Your goal will be to provide high-quality service that will help us maintain and attract customers.


Essential Job Functions:

• Be present on the restaurant and lobby floor engaging with customers during service hours.

• Speaking with guests, or staff using a clear, professional, and respectful language at all times.

• Responds to individual guest needs, inquiries, and/or complaints as they occur.

• Ensures customer satisfaction with all aspects of the dining experience and/or hotel experience

• Ensure consistent product and service.

• Ensure service staff consistently adheres to proper service procedures during operations.

• Seeking out the latest trends and products in industry and sharing it with the Restaurant Leadership Team

• Greet and Seat Guests: Welcome patrons as they arrive, ensuring a friendly and warm atmosphere.

• Take Orders: Accurately take food and beverage orders from customers, clarifying any dietary restrictions or preferences.

• Serve Food and Beverages: Deliver orders to tables promptly and efficiently, ensuring that all items are presented well.

• Check on Customers: Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed.

• Handle Payments: Collect payment from customers accurately and honestly.

• Maintain Cleanliness: Help with basic food prep as needed, and/or perform light cleaning in the dining, serving stations, or kitchen areas.

• Team Collaboration: Work closely with kitchen staff to ensure timely delivery of food and beverages

• Adhere to grooming guidelines and standards.

• Observe all legal guidelines and procedures of the TABC.

• Thorough knowledge of product recipes, hotel policies and executing guest special requests.

• Thorough knowledge of and correct application of all hotel policies, procedures, and practices.

• Ability to maximize effective usage of the systems in place and recommend system improvements.

• Perform other duties as assigned.

• Strong teamwork skills.

• Strong floor presence and people management skills.

• Excellent interpersonal skills with a focus on customer service.

• Excellent time management skills.

• Excellent organizational skills and attention to detail.

• Familiarity with food handling, safety, and other restaurant guidelines

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